Messaging Policy
This Messaging Policy explains how Dagopal Automation approaches WhatsApp Business Platform, AI customer messaging workflows, booking automation, email, web form, optional SMS, and other automated communication workflows for business clients.
1. Types of Messages
Depending on the business and workflow, messages may include:
- Appointment confirmations, reminders, and updates
- WhatsApp AI booking, rescheduling, and customer intake messages
- Customer support responses
- Service information requested by the user
- Lead intake and quote follow-up
- Operational notices, staff alerts, and business workflow updates
- Other messages clearly disclosed at the point of opt-in or interaction
2. Opt-In and Consent
For proactive business messaging, the relevant business should obtain opt-in or another legally valid basis before sending messages. Opt-in language should clearly identify the business, the channel, and the type of messages the user can expect. SMS is used only where requested, available, and appropriate for the specific setup.
User-initiated conversations may allow the business to respond to the user's request, subject to applicable platform rules, laws, and time windows.
3. Opt-Out
Where applicable, users may opt out of automated messages by following the instructions in the message. For SMS, this may include replying STOP. For WhatsApp, users may use available in-app controls, request no further messages, or contact the business directly when that option is provided. For help, users may reply HELP where supported or contact the business directly.
Opt-out requests should be honored promptly. Some transactional or legally required communications may still be sent when permitted by law.
4. Message Frequency and Fees
Message frequency varies based on the workflow and the user's interaction with the business. Carrier message and data rates may apply for SMS or mobile messaging. Dagopal Automation does not control carrier fees, WhatsApp availability, carrier routing, or platform delivery behavior.
5. WhatsApp Business Platform
When WhatsApp Business Platform is used, workflows should follow applicable WhatsApp and Meta terms, messaging policies, template requirements, user consent expectations, and 24-hour customer service window rules where applicable.
Dagopal Automation does not guarantee WhatsApp display name approval, business verification, template approval, deliverability, messaging limits, account review outcomes, or continued platform access.
6. Human Escalation
Automation is not a replacement for human judgment. Workflows should include clear escalation paths for requests that require a person, including support forms, email, phone, staff alerts, or direct business contact where appropriate.
7. Sensitive and Regulated Communications
Businesses should not use general messaging workflows for emergencies, diagnosis, legal advice, financial advice, full payment card numbers, government identifiers, or sensitive regulated information unless the business has confirmed the setup is legally and technically appropriate.
8. No Spam or Misleading Messages
Clients may not use our services to send deceptive, unsolicited, abusive, discriminatory, misleading, or unauthorized messages. We may refuse, suspend, or terminate workflows that appear to violate law, platform rules, or user trust.
9. Websites, SEO/GEO, and Accessibility
Dagopal Automation may also build or modernize websites, landing pages, mobile layouts, SEO/GEO-ready page structure, and accessibility-conscious UI controls. These services do not guarantee search rankings, AI search placement, traffic, revenue, conversions, legal compliance, or ADA certification unless separately agreed in writing.
10. Contact
Dagopal Investments LLC
Business mailing address: 1200 Lincoln Street, Linden, NJ
Phone: (908) 733-1131
Email: contact@dagopalautomation.com