Privacy Policy
Dagopal Investments LLC, operating as Dagopal Automation ("Dagopal Automation," "we," "us," or "our"), provides automation, messaging, booking, customer support, and workflow services for business clients. This Privacy Policy explains how we collect, use, disclose, and protect information.
1. Information We Collect
Depending on how you interact with us or with a business using our services, we may collect:
- Name, phone number, email address, and business contact information
- Messages, form submissions, appointment requests, support requests, and conversation history
- Appointment details, service preferences, requested times, and follow-up information
- Business workflow details provided by our clients
- Technical information such as IP address, browser type, device information, timestamps, and website usage data
- Consent, opt-in, opt-out, and communication preference records where applicable
2. How We Use Information
We use information to:
- Provide, operate, test, and improve automation workflows
- Respond to inquiries and support requests
- Schedule, confirm, update, or route appointment and service requests
- Send transactional messages, reminders, notifications, and follow-ups where permitted
- Escalate conversations to a human representative when needed
- Maintain security, prevent abuse, debug systems, and comply with legal or platform requirements
- Prepare quotes, proposals, invoices, and client service communications
3. Messaging Channels
Our workflows may use SMS, WhatsApp Business Platform, email, web forms, calendar tools, CRM tools, or other approved communication channels depending on the business setup.
Users should only receive proactive messaging where there is appropriate consent, user initiation, contractual necessity, or another legally valid basis. You can learn more in our Messaging Policy.
4. Information Sharing
We may share information with:
- The business client that you contacted or interacted with
- Service providers that help us operate messaging, AI, hosting, calendar, CRM, analytics, payment, or support tools
- Professional advisors, legal authorities, or regulators when required or appropriate
- Successors or assignees in connection with a business transfer, merger, or restructuring
We do not sell personal information.
5. AI Processing
Some workflows may use artificial intelligence systems to classify messages, draft replies, answer common questions, summarize requests, or route conversations. AI outputs may be reviewed, corrected, or escalated depending on the workflow. Users should not submit sensitive information unless the business has confirmed the channel is appropriate for that type of information.
6. Healthcare, Financial, Legal, and Sensitive Information
Our general automation services are not intended for emergencies, diagnosis, legal advice, financial advice, or handling sensitive regulated data unless a specific compliant setup has been reviewed and agreed in writing. Clinics, healthcare offices, financial providers, legal providers, and other regulated businesses are responsible for confirming that their workflows comply with applicable law and industry rules.
7. Data Retention
We retain information for as long as reasonably necessary to provide services, support business operations, comply with legal obligations, resolve disputes, maintain security, and enforce agreements. Retention periods may vary depending on the client workflow, channel, and applicable requirements.
8. Security
We use reasonable administrative, technical, and organizational measures to protect information. No internet, messaging, or storage system is completely secure, and we cannot guarantee absolute security.
9. Your Choices
Depending on your relationship with us or with a business client, you may request to:
- Opt out of certain communications
- Access, correct, or delete certain information
- Ask questions about how your information is used
- Contact the business client directly for requests related to services they provide
To make a request, contact us at contact@dagopalautomation.com.
10. Children's Privacy
Our services are intended for business use and are not directed to children under 13. We do not knowingly collect personal information from children under 13.
11. Third-Party Links and Platforms
Our website and workflows may link to or integrate with third-party services. Their privacy practices are governed by their own policies, not this Privacy Policy.
12. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date above reflects the latest version.
13. Contact
Dagopal Investments LLC
Business mailing address: 1200 Lincoln Street, Linden, NJ
Phone: (908) 733-1131
Email: contact@dagopalautomation.com